Refund policy

RETURN & REFUND POLICY

Thanks for shopping at Elleven Hair Co LLC. We appreciate your love for our products and want to make sure you have a rewarding experience while exploring, evaluating and purchasing our products. 

By placing an order or making a purchase at Elleven Hair Co LLC, you agree to the terms set forth below along with Policy. 

REFUNDS

Every single product that you choose is thoroughly inspected and checked for defects. Sadly there are times when we may not have the product(s) you may choose in stock. In such cases, we may have to cancel your order. You will be notified about it and refunded once our team confirms the request. 

We carry out thorough quality checks before processing the ordered item. We take the utmost care while packaging the product. At the same time we ensure that the packaging is good such that the items won’t get damaged during transit. Please note that Elleven Hair Co LLC is not liable for damages that are caused during transit or transportation. 

•We DO NOT allow returns on sold products- online or in-store. 
•We DO NOT accept returned goods.
•Refunds are NOT given for any purchases made online or in-store. 
•We DO NOT encourage exchanges of our products
•We DO NOT engage in reselling used products and discourage the same

For International Orders:
• We DO NOT support exchanges or refunds
•If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch. 
•Orders already in shipping cannot be returned,canceled or refunded. 
•If you face any issues, please contact our Support Team immediately. 

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms. Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies, unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the update Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account. 

If, for any reason, you are not completely satisfied with any goods or service that we provide, don’t hesitate to contact us and we will discuss any of the issues and concerns. 

-Email: support@ellevenhairco.com
-Phone: 470-606-6391